Support

Need help? We are here for you

Choose the channel that suits you. Guaranteed reply within 24-48 business hours, 7 days a week during your preparation.

Frequently asked technical questions

I cannot log in to my account

First check your email address and password (watch out for capital letters). Lost your login details or account blocked? Write to us from the email address you used to sign up: we will restore your access within 24 hours.

Which payment methods are accepted?

Bank card (Visa, Mastercard), Bancontact and PayPal. Payment is secure (SSL) and your invoice is available immediately. Refunds are possible within 30 days of purchase.

How do I access the courses?

Your access is activated immediately after payment and remains valid for 6 months, on all your devices (smartphone, tablet, computer). No access after your payment? Contact us — we will fix it within 24 hours.

Our response times

  • Urgent (access blocked just before your exam): within 4 hours during the day
  • Standard (course, payment, billing): within 24-48 business hours
  • Suggestions: we read everything and reply within 72 hours

Contact

Need help? Write to contact@reussirpermis.be or use our contact page. Also discover our plans — from €9.90.